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Privacy Notice Privacy Notice
Valve Spares & Surplus Ltd are totally committed to protecting your privacy. We will only use the information that we collect about you lawfully (in strict accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons:
* To allow us to process your order and
* To provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent and we will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order via our online catalogue includes:
* Your Name
* Your Address
* Your Phone Number
* Your Email Address
* Your Payment Details

This information will be stored on our internal systems and our website simply verifies you as a customer of Valve Spares & Surplus Ltd.

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will guarantee to delete or correct them promptly.
The personal information that we hold will be held securely in accordance with our internal security policy and English law.
We will not transfer or divulge your information outside of our companies or personnel.
We may use technology to track the patterns of behaviour of visitors to our site in order to improve the products and services we offer.

If you have any questions or comments about your privacy, you should email us at: admin@valvespares.net

CUSTOMER INFORMATION
When you place an order we need to know your Name, e-mail address, delivery address, credit or debit card number and the cards expiry date. This allows us to process and fulfil your purchases and to notify you of the order status. We may also ask for your telephone number which enables us or our approved agents to contact you urgently if there is a problem with your order. Your credit or debit card details are not held by us as we use secure 3rd parties to process your payments.

When you register with us we collect the personal information below in order to process your requests:
* Name
* E-mail Address

On occasion, we may use this information to inform you of important changes to the Valves Spares & Surplus website. Such addresses are not used for any other purpose and are not shared with outside parties.

YOUR CONSENT
By submitting information to Valve Spares & Surplus Ltd you are consenting to the collection and use of this information by us and our associated companies. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it.

DATA SECURITY
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

IMPROVING OUR SERVICES
We do not sell, trade or rent your personal information to others. To better tailor our services to our customers needs, we use non-identifying and aggregate information to help us make decisions on how to improve our site and services. We may also share this information with our associated companies.

COOKIES
Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences.

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